Create Long-Lasting Customers With Salesforce Loyalty Management

Reduce customer churn and increase your loyal customer base


Invest in customer relationships to grow your business

0 %
Increase in repeat purchases
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Increase in spend of subscribed

Increase customer lifetime value (CLV)

Gives companies the freedom to create, evolve, and measure a loyalty program that is capable of providing personalised and engaging offerings that grow lifetime value.

Deliver personalization at scale

Generate a single source of truth for members, enabling dynamic personalized experiences

Power integrated experiences

Embed loyalty across your organization with the Salesforce ecosystem and an integration-ready solution. Deliver scalable and complete brand, ecommerce and community experiences to any device.

Configure your program with an intuitive UI

Effortlessly manage and optimize your programs with just a few simple clicks. Swiftly define tiers, benefits, and currencies, and run multiple loyalty programs for various brands or markets simultaneously on our intuitive platform.

Future-proof your program

Decrease time to value with a platform that gives you the flexibility to evolve your program over time

Personalized shopper journeys

Deliver the right message at the right time through any digital channel. Recognize, reward and support your most-valued shoppers across any channel with an integrated solution.


Salesforce Loyalty Cloud Frequently Asked Questions

A Salesforce Consulting Partner understands the details of implementation and can provide the help you need. Here are some questions you may be considering:

Salesforce Loyalty Cloud is a customer loyalty management platform offered by Salesforce that enables businesses to design, launch, and manage customer loyalty programs.

Some key features of Salesforce Loyalty Cloud include program design and configuration, member management, rewards and benefits management, campaign management, personalized customer experiences, and data analytics and reporting.

Salesforce Loyalty Cloud allows businesses to create personalized loyalty programs tailored to their customers’ preferences. It enables businesses to reward customers for their loyalty, provide exclusive benefits, and deliver personalized experiences to enhance customer satisfaction and increase their loyalty.

Yes, Salesforce Loyalty Cloud is designed to integrate seamlessly with other Salesforce products, such as Salesforce Sales Cloud and Service Cloud. This integration enables businesses to leverage customer data from multiple sources and provide a unified and consistent customer experience across different touchpoints.

Yes, Salesforce Loyalty Cloud is highly customizable. Businesses can tailor loyalty program rules, reward structures, user interfaces, and communication templates to align with their branding and specific business requirements.

Salesforce Loyalty Cloud provides robust data analytics and reporting capabilities. It collects and analyzes customer data, such as purchase history, preferences, and engagement patterns, to gain insights into customer behavior. These insights help businesses optimize their loyalty programs, identify trends, and make data-driven decisions to enhance customer loyalty.

Yes, Salesforce Loyalty Cloud enables businesses to provide omni-channel loyalty experiences. Customers can earn and redeem rewards, access program information, and receive personalized offers through multiple channels, such as websites, mobile apps, in-store experiences, and customer service interactions. This ensures a consistent and seamless loyalty experience across various touchpoints.


End-to-end solutions for your business

Salesforce CDP

Experience the power of personalized customer engagement with Salesforce CDP. Consolidate customer data and deliver insights that enhance Loyalty Cloud’s effectiveness.

Sales Cloud

Enhance your customer support and after-sales service experience with Service Cloud. Deliver exceptional service, resolve issues efficiently, and build lasting loyalty.

Loyalty Cloud

Explore how the Marketing Cloud can boost your customer loyalty strategy. Optimize campaigns and enhance engagement and loyalty.

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The team at Ceterna never failed to understand our needs. They provided good consultancy advice which streamlined and improved our business process.