Our services - Support and training

WORKING WITH US

Support and Training

Like any IT system, a CRM needs ongoing attention to operate at its peak and maximise the return it delivers. We offer support services and training programmes to help your team optimise the potential of your Salesforce investment.

Ongoing Enhancement

We work with you to make ongoing performance optimisation.

Responsive Troubleshooting

Your dedicated expert is just a phone call away.

Flexible Budget

Our support services can suit a range of budgets and requirements.

FLEXIBLE SCOPING

Getting Maximum ROI and Staff Enagagement

We offer 2 types of support service as well as administrator and user training to help you gain the most out of your Salesforce CRM.

Project Maintenance Service

To help you continuously align your Salesforce CRM with your business and its ever-changing needs, your dedicated Ceterna project manager will optimise your platform and provide managed support over a set amount of hours each month. Available options may include:

Weekly account reviews
Pre-release reviews
Proactive engagement
Advanced administration
Developer support
Data services
Design services
Monthly health check

Pay As You Go

The simple “Pay As You Go” support package will give a bank of prepaid hours for your dedicated Ceterna consultant to provide maintenance whenever you need it. This is a cost-effective option for quick fixes or for reacting rapidly to business or platform changes.

Need-based support
System modifications
Configuration changes
Basic training
Approvals, workflows, task automation
Custom dashboards & reports

Customised Training

To maximise your return on investment, we’ve developed a range of training programmes to give your team the skills required to use your platform with confidence and precision. Our training can be combined with any implementation project or run stand-alone for organisations already using Salesforce.

User adoption
Admin training
Train the trainer
Report & dashboard training

Talk to us and find out how we can help your business

END-TO-END SERVICES

We can help you with the following

Consulting and Dev

By mapping out your current systems and processes, we strategically design streamlined and innovative solutions that align with your business goals and needs.

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Implementation

We’ve designed effective Salesforce implementation packages for projects of all shapes, sizes and budgets.

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Integration

We expertly integrate Salesforce products into your complex network of systems while amplifying organisational efficiency.

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Training & Support

We offer support services and training programmes to help your team optimise the potential of your Salesforce investment.

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Let’s Find the Next Level Together

Talk to us and we can discuss how we can help you achieve your business goals!

The team at Ceterna never failed to understand our needs. They provided good consultancy advice which streamlined and improved our business process.

Roy Wong, Senior IT Manager, Prince Jewellery & Watch