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Our Services
Support and Training
SERVICE
Support and Training
Like any IT system, a CRM needs ongoing attention to operate at its peak and maximise the return it delivers. We offer support services and training programmes to help your team optimise the potential of your Salesforce investment.
ONGOING ENHANCEMENT
We work with you to make ongoing performance optimisation.
RESPONSIVE TROUBLESHOOTING
Your dedicated expert is just
a phone call away.
FLEXIBLE BUDGET
Our support services can suit a range of budgets and requirements.
SUPPORT AND TRAINING SERVICES
Getting Maximum ROI and Staff Enagagement
We offer 2 types of support service as well as administrator and user training to help you gain the most out of your Salesforce CRM.
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SUPPORT SERVICE
Project Maintenance Service

To help you continuously align your Salesforce CRM with your business and its ever-changing needs, your dedicated Ceterna project manager will optimise your platform and provide managed support over a set amount of hours each month. Available options may include: - Weekly account reviews - Pre-release reviews - Proactive engagement - Advanced administration - Developer support - Data services - Design services - Monthly health check

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SUPPORT SERVICE
Pay As You Go

The simple “Pay As You Go” support package will give a bank of prepaid hours for your dedicated Ceterna consultant to provide maintenance whenever you need it. This is a cost-effective option for quick fixes or for reacting rapidly to business or platform changes. - Need-based support - System modifications - Configuration changes - Basic training - Approvals, workflows, task automation - Custom dashboards & reports

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TRAINING
Customised Training

To maximise your return on investment, we’ve developed a range of training programmes to give your team the skills required to use your platform with confidence and precision. Our training can be combined with any implementation project or run stand-alone for organisations already using Salesforce. - User adoption - Admin training - Train the trainer - Report & dashboard training

OTHER SERVICES
Explore Other Salesforce Services That We Offer
Consulting and Development

By mapping out your current systems and processes, we strategically design streamlined and innovative solutions that align with your business goals and needs.

Implementation

We’ve designed effective Salesforce implementation packages for projects of all shapes, sizes and budgets.

Integration

We expertly integrate Salesforce products into your complex network of systems while amplifying organisational efficiency.