Salesforce Field Service Lightning


Exceed Customer Expectations With the Right Rep in the Right Place, at the Right Time

Field Service Lightning (FSL) from Salesforce is a Service Cloud application that adds powerful functionality for dispatching, monitoring and reporting field activity.

FSL focuses on putting the right mobile employee in the right place, at the right time, to exceed customers’ expectations and drive maximum efficiency and utilisation within your business.

With powerful mobile functionality in-built, your field service agents can update work orders, change requests and job statuses in real time.

By undertaking an implementation of Field Service Lightning for your business, you can benefit from a number of key features, such as

  • Accurate time recommendations for customers based on existing schedules and travel time
  • Work assignments based on skills and availability
  • Field service reps ability to complete work orders while on the job site
  • Capturing electronic signatures on location for work orders or service reports
  • Support for 3 – 3,000 field service reps, including contractors
  • The ability to configure and manage specific work rules to manage territories, service level agreements, or business priorities


Every business is different and Salesforce FSL was built with this in mind; as Platinum Salesforce partners, Ceterna Group’s expert FSL consultants can guide you through the entire process – providing a blueprint for implementing FSL tailored to the way you operate for a truly streamlined field service process.

Even if your field workers are in an area without signal they’ll still be able to complete their tasks successfully from their mobile app.
Truly optimise your Field Service operations with the ability to track everything from inventory to workers using geocoding, as well as all field transactions.
Smart analytics provide easy, real-time visibility into operational performance and KPIs for Managers and dispatchers, enabling you to stop problems in their tracks before they happen.

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Understand Your Customers, Make Meaningful Connections and Streamline Your Business

Salesforce has a range of products that focuses on different aspects of your business. Here are some of the more popular products:

Sales Cloud
Focus on your customer to close more deals, drive more leads, accelerate productivity and make more insightful decisions on a single platform.
Marketing Cloud

Contact your customers one-to-one, providing the right message over the right channel, at the right time with the most powerful digital marketing platform on the market.

Service Cloud

Boost customer satisfaction and loyalty by offering more responsive and personalised customer service.

Community Cloud

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A smart marketing automation platform offering email automation, targeted email campaigns and lead management for B2B sales and marketing organisations.


Increase productivity and generate error-free, professional quotes that adapt to the intricacies of your business.

Field Service Lightning

Exceed your customers’ expectations and build efficiency in the field by putting the right mobile employee in the right place, at the right time.

App Cloud

Quickly build and deploy trusted cloud applications that are solid, secure and scalable without worrying about hardware provisioning or application stacks.