Salesforce Field Service Lightning

Field Service Lightning (FSL) from Salesforce is a Service Cloud application that adds powerful functionality for dispatching, monitoring and reporting field activity.

FSL focuses on putting the right mobile employee in the right place, at the right time, to exceed customers’ expectations and drive maximum efficiency and utilisation within your business.

With powerful mobile functionality in-built, your field service agents can update work orders, change requests and job statuses in real time.

By undertaking an implementation of Field Service Lightning for your business, you can benefit from a number of key features, such as

• Accurate time recommendations for customers based on existing schedules and travel time
• Work assignments based on skills and availability
• Field service reps ability to complete work orders while on the job site
• Capturing electronic signatures on location for work orders or service reports
• Support for 3 – 3,000 field service reps, including contractors
• The ability to configure and manage specific work rules to manage territories, service level agreements, or business priorities

Every business is different and Salesforce FSL was built with this in mind; as Platinum Salesforce partners, Ceterna Group’s expert FSL consultants can guide you through the entire process – providing a blueprint for implementing FSL tailored to the way you operate for a truly streamlined field service process.